Q. Where can I get service with your cellular plans?
A. Our network has the best coverage of any cellular carrier in North America. Your coverage area is ALL of Mexico and USA you and make calls to over sixty (60) destinations worldwide FOR FREE.
A. Our network is compatible with most GSM phones on the market. Before you activate a line, you can check compatibility of your device at
https://www.canelophone.com/Shop
Q. What happens after I purchase a SIM kit?
A. Once you purchase a SIM kit, we’ll ship it to you via the US Postal Office and provide to you a tracking number via email. Once you receive the SIM kit, please call us at (855) 566-1776 between the hours of 8AM and 11PM, Central Time 7 days a week to get the line activated.
Q. If my phone is not compatible with your service, will I be able to return it?
A. Yes! you may return the SIM kit for a full refund within 90 days of purchase. And since we represent all the major networks in America, we maybe able to send you a compatible SIM or sell you a device that can work in any of the 4 major networks. Choice is yours.
Q. Why do I need a credit/debit card to pay for your service?
A. We accept only credit or debit cards for purchases on Canelophone.com.
Q. How much is your activation fee? And shipping charges?
A. We don’t charge for activation, nor shipping. However, you’ll be billed for the service one month ahead.
Q. Can you use my existing phone number?
A. Yes! Of course. You can bring your existing number to us at time of SIM activation, or at any point after activation.
Q. Do I get monthly invoices?
A. Yes we send invoices out around the 7th of the month and will then bill your payment card on file around the 10th of the month. Your first month’s invoice will be prorated, for example, if you sign up for service on the 2nd of the month, the first month’s invoice will only be for the 2nd to the 7th of that month, plus applicable taxes.
Q. Will I be able to change plans?
A. You can change from the $20 to the $30 plan at any time, but changes on the $30 or $50 plans can only take place at end of the billing period. But you don’t have to wait until the end of the period to let us know, call anytime and then the plan will be changed automatically at the end of the billing period.
Q. Will I be able to use my phone as a Wifi hotspot?
A. Certain plans can share the Internet connection w/ other devices, check our Plans page for detail.
CUSTOMER SERVICE HOTLINE: (855) 566-1776 8AM to 11PM Central Time Daily
STAY IN TOUCH
For any assistance, call our Live Operators at
(855) 566-1776 available 8AM to 11PM CST
Or, for question and/or comments, feel free to contact us at the email address below or by filling out the form to the right.